About VeloxServ
Founded in 2008, VeloxServ is an independent datacentre and wholesale-only connectivity provider. We work exclusively through our ISP and channel partners and never compete with them for end customers, so our success depends on theirs. That partnership mindset shapes everything we do.
We’re growing, and we’re investing to match. We’re moving to a new headquarters in Wolverhampton, built around our ambition to keep expanding our network partnerships, our platform and our team. It’s an exciting time to join, and this role is part of that story.
Through our UnityPortal, partners can quote and order from a wide range of networks, including Openreach, CityFibre, Sky Wholesale and a growing list of altnets, all in one place. Choice and value matter, but what partners stay for is reliable service and real people who take ownership when it counts.
We’ve built our reputation on exceptional customer service, and we’re proud to be one of the UK’s fastest-growing independent wholesale providers. We’re ISO 9001 and ISO 27001 accredited, and we’re always looking for ways to make ordering, provisioning and support smoother for our partners and our team.
About the role
As a Service Delivery Executive, you’ll be the person who turns an order into a live service. We build solutions for partners of every size, from private WAN and MPLS networks connecting national retailers across multiple sites, to a single residential or business broadband line. Whatever the order, you’ll own it, keep it moving and solve the problems that get in the way. Partners rely on us to deliver on our word, and in this role, you’ll be part of the team making sure we do. Your work will be visible, your ideas will shape how we work, and you’ll have room to grow.
What you’ll do
Order placement, management & communication
- Check new orders for complete and accurate customer, site, product, and technical details, then place them through internal systems and supplier portals
- Keep every order in your portfolio progressing with a clear next action, and keep provisioning and ticketing records up to date
- Process changes to existing services, including upgrades, regrades, migrations, transfers, relocations and ceases
- Coordinate site surveys, engineer visits, and installations
- Manage technical handover details, including circuit information, IP addressing and router/CPE requirements
- Confirm activation and hand completed orders over to Billing and Support
- Track milestones, committed delivery dates and appointments, and chase carriers and suppliers to keep orders on schedule
- Resolve blockers such as wayleaves, ECCs, Permits to Work, surveys, network capacity, rejections, missed appointments, and failed installations
- Spot stalled or at-risk orders early, escalate where needed and challenge suppliers when commitments slip
- Communicate with customers, suppliers and partners by Internal systems, ticket, email and phone
- Send clear, regular KCI (keep customer informed) updates on order and fault status, delivery dates, and any delays
Faults
- Raise faults with carriers and suppliers, providing accurate diagnostic and site information
- Track and update faults through to resolution, chasing carriers and suppliers against SLAs
- Coordinate with internal teams to resolve complex or recurring faults
Quality, security, and continuous improvement
- Handle customer, supplier, and network information securely and confidentially
- Identify recurring provisioning issues, faults, and contribute improvements to processes, supplier management, automation, and internal systems
What we’re looking for
Essential
- Strong organisation and attention to detail, with the ability to juggle multiple orders, cases, and priorities
- Clear, confident communication with customers, suppliers and partners by ticket, email, and phone, including explaining technical information in plain terms
- A proactive, persistent approach: you chase, escalate and challenge rather than wait
- Calm and solution-focused under pressure
- Understands the commercial impact of delivery decisions, such as ECCs, delays to billing, supplier charges, and compensation
- Comfortable using CRM, ticketing, provisioning, and supplier portal systems
- Able to work independently while collaborating across teams
- Comfortable working to defined processes and procedures
Desirable
- Experience at an ISP, telecoms provider, wholesale carrier, reseller, or managed service provider
- Knowledge of any of the following:
- Broadband (FTTP, SOGEA), Ethernet leased lines, private WAN and MPLS
- Openreach and altnet ordering and fault processes
- Wayleaves, ECCs and Permits to Work
- Migrations, upgrades and ceases
- IP addressing and basic networking
- Routers, CPE, and service handover
- APIs and automated provisioning
