Knowledgebase

Intelligent / Remote hands is a service that allows you to do simple tasks with your server without actually having to go to the location. What this means is that you can Call us or submit a support ticket and ask us to work on your machine for you. Tell us what you want done and a designated technician will physically go to your server and perform the task that you need completing.

Examples of remote hands tasks include: pressing a button, flipping a switch, hooking up a monitor and reporting what's on the screen, power cycling equipment, swapping tapes, securing cable connections, mounting equipment and escorting people to shared rack space.

Remote hands services generally do not include configuring your equipment.

When using a remote hands service, it's important to remember that sometimes equipment fails or doesn't work properly. Remote hands acts only as your eyes, ears and fingers for your service, but the service generally doesn't guarantee the results. You're still responsible for the actions that are taken by the remote hands technician.

All-in-all, remote hands is an excellent service. It's a convenient way to get simple tasks done without having to be sat at the server - all you have to do is drop us a ticket and tell us what needs to be done.